Some people have been on Etsy for years and have less than 20 sales. Others have been there for only three months and have three hundred sales. Newbie is a relative term, but however you want to define it, we’ve all been one.
Looking back at my first few weeks on Etsy, I actually CRINGE at some of the things I did. Now I will share my embarrassment with you, in the hopes that you will learn something and prevent yourself from making the same mistakes. Or if you are a seasoned Etsian, maybe you can commiserate with my experience and perhaps share some of your own in the comments section.
1. I left feedback for my first purchase as soon as I bought the item. Yup, I didn’t even wait until I had the item in my hands before I raved about how much I loved it! Good thing the item lived up to my expectations! I’ll save you the trouble of going through my feedback, you lookie-loo! Here it is: A blue T-shirt with a screen-print of my favourite LOST character, Desmond.
2. When I opened my shop, I added all my listings with written descriptions, pricing and shipping, but NO PHOTOS! I put “photos coming soon” in all the listings. The excitement over opening my shop got the best of me and I started listing things before I had taken a single photo. Oh, to think how many views I must have lost! Those were the days when an item showed up in “search”, or on the front page of your category almost right away, and it stayed there for a good 5-10 minutes sometimes. Things didn’t get buried as quickly as they do now. When I was a newbie, I wasn’t aware that hitting the “list” button is your first marketing opportunity for that item. How many people probably never bothered to click those blank boxes above my wonderful product names?
3. I didn’t research shipping thoroughly enough. Canada Post’s infamous “Slot of Doom” was of no concern to me at that time. I just made some guesses about how much it would cost to ship something based on its weight. Well, it would have been good to know that Canada Post doesn’t necessarily go by weight – their first concern is the thickness of the item. If the package can’t fit through a 2cm high slot (that is slightly less than an inch, for all my Empirical friends), you are screwed! Even if the item only weighs a few ounces, you are looking at about $7 shipping for regional delivery (within my own province), or up to $12 for delivery to the other side of Canada.
Of course, one of my first sales was to a lovely customer in Beautiful British Columbia. A tiny, 10mL amber glass bottle of essential oil cost me nearly $12 to ship! How much did I charge? $1. How much did the item cost? $12.50. Open mouth – insert extra shipping here! At least I did the right thing in that situation – I ate the shipping (you never ask a customer to make up the difference once a sale is final), but I did notify the customer that should she wish to re-order the same item in the future, the cost of shipping would be slightly higher.
I’m so familiar with Canada Post now that I think I should be working the counter at the local outlet. Just take a look at my current shipping policy. Feel free to use any of that information for your own shop, if you are a Canadian seller.
4. I listed items when I didn’t have the supplies to make them. My Aromatherapy Inhalers were my biggest seller, right from the get-go. Foolishly, I kept re-listing them after a sale, even though my stock of blanks was getting low. One customer had to wait well over a week for me to ship out the order, while I waited for the delivery from my supplier. Lucky for me, the buyer was wonderful. I stayed in contact with her the entire time and kept her informed on what was happening, so I think that helped a lot. Don’t be afraid to talk to your customers if you run into a problem with their order. It’s much better to let them know what is going on and give them some options than it is to just pretend everything is fine and hope the problems resolve themselves.
Look at my first label style. Click the photo to be taken to my current listing for the inhalers. Don’t worry, I have lots in stock right now, so if you order them it will ship by tomorrow!
5. I wasn’t charging enough for my items. With any handmade item, you need to have a system for pricing. This is normally something like Raw materials + Time x desired profit margin = retail price of item. Like my shipping prices, I just guessed at what something should cost. For some things, this worked out okay. But for others, I was barely charging more than the materials cost me. Once I realized this mistake, though, it was kind of hard to go back and change my prices once people became accustomed to seeing a certain amount of money.
6. I didn’t keep very accurate or organized records. Tax time was not fun for me this year. It took several weeks of tedious workd for me to break down each sale, figure out my shipping expenses, Pay Pal fees, Etsy fees, business expenses (my receipts were all over the place) and take inventory of my raw materials (and calculate the value of remaining inventory). I also had to go back and convert all my Etsy sales into Canadian dollar amounts (I now do this as each sale is made).
And now, nearly one year, 57 sales, 1 sabbatical and a net loss later, here I am! A little bit wiser but still with oh so much to learn.
I’d love for you to share your stories with me!



















What is Aromatherapy?






















































