Heather Scent Aromatherapy: Shipping Information

Updated as of February 22, 2010

I am now using flat-rate shipping for items that cannot be sent as letter mail, i.e., they are more than 2cm thick.

New shipping rates are:
CANADA -- $8
USA -- $6
INTERNATIONAL -- $10

General Information

I use Canada Post as my shipping service. Canada Post requires packages to fit through a 2cm high slot in order to be eligible for Light Packet (over-sized lettermail) shipping rates. If a package is thicker than 2cm, there is a marked increase in postage costs.

For US/International destinations, I use Small Packet service for packages over 2cm thick. Canada Post does not offer insurance or delivery confirmation for Light or Small Packet.

Buyer is responsible for all import permits, duties, taxes and brokerage fees. Please be familiar with your own countries regulations and monetary limits for imports. Some countries have import restrictions on liquids and essential oils. Some of my products may be considered pharmaceuticals in certain countries and therefore be subjected to import restrictions. I mark items as “aromatherapy [product name]”.

Value of Item will be reported on customs forms as the price you paid for the item, less any discounts applied at check-out. The price you pay me is the price you will pay duty on (if applicable). I will not lie on customs forms and check an item as “gift”. All items are marked as “Other – Internet Purchase”.

Refund applies on missing/lost packages. Please see your country’s respective section below for time requirements on missing packages. In the case of lost packages to international (non-US) destinations, I will refund the purchase price, but I will not resend the items. It is likely that the package will be intercepted again, so there is no point in re-mailing. *For Canadian or US destinations, the customer may choose between a refund OR replacement product.

I reserve the right to refuse shipment to certain international destinations based on the current state of political affairs. For example, a country that is occupied or under civil war will likely have postal disruptions. There is no point mailing a package that I know will never arrive. I will probably never need to invoke this clause, as it’s not likely that if someone is living in a war-torn country that they will be ordering aromatherapy products.

Canadian Customers

Over-Sized Lettermail price: $1.75

Flat-Rate: $8
For Canadian customers, we will consider an item missing if more than 3 weeks (including weekends) has passed since the shipping date.

American (United States) Customers

Light-Packet Rate: $2.50
Flat Rate: $6

You can see the actual shipping costs in the chart below (I use “surface”). In most cases, packages are less than 250g. When a package weighs more than that, I am absorbing shipping costs.

(please click image to zoom in)

Sometimes items can be held up at border customs for a considerable amount of time. For USA customers, we will consider a package missing if more than 6 weeks (including weekends) have passed since the shipping date.

International Customers

Light Packet Rate: $5

Flat-rate: $10

Some packages experience a considerable delay at customs, so for International customers, we will consider a package missing after the following time period:

Air service: 10 weeks from shipping date (including weekends)

Surface: 14 weeks from shipping date (including weekends)

You may link to or copy this document, or the information contained in it, whole or in part as long as you credit me as the author and provide a link to my Etsy shop. http://www.heatherscent.etsy.com